Five Originals / Support
A clear
next step.
A question about a tool, a setting, or an order? Let’s get you moving.
Get in touchA little help
Tell us
what you see.
For setup instructions and first steps, start with the guides. For everything else, write to us.
Browse the guidesProduct & order support
support@fiveoriginals.comFive Originals is a brand of VertonEdge BV. This is the shared support address behind the collection.
- 01The product name and your NinjaTrader version.
- 02A short description of the problem and the exact message shown. A screenshot can help.
- 03For an order or licence question, write from the email address used for your purchase.
Before you write
A few useful
answers.
Installation, activation and delivery are separate steps. These answers help you find the right one.
The practical details
From purchase
to your chart.
How do I install my tool?
Keep the downloaded ZIP intact and import it through NinjaTrader’s Control Center. Our installation guide takes you through the steps.
Where is my Machine ID?
In the NinjaTrader Control Center, open Help → About. Copy the Machine ID shown for your installation.
If you did not include it with your order, email it to support@fiveoriginals.com from your purchase email address and include the product name.
Is paid activation automatic?
Paid access is activated manually using your NinjaTrader Machine ID. Activation is not instant. Follow the instructions in your order email, or contact support if you need help.
I cannot find my download email.
The personal download link is sent after payment confirmation. Check the inbox and spam folder for the address used when ordering. If you still cannot find it, contact support from that address and include the product name.
How do I request a refund?
You can request a full refund within 14 days after purchase, without giving a reason. Read the current refund policy and online withdrawal page ↗, or email support. Your applicable statutory rights remain unaffected.